Quote from: rock3tm4n on May 06, 2014, 04:31:42 PM

Quote from: rock3tm4n on April 10, 2014, 07:00:15 PM

I tried to withdraw about 1BTC two weeks ago, I got a transaction ID after about 1 week, but the transaction ID seems to be invalid and when I check the blockchain of the account I tried to transfer to, the transaction does not show up.

I tried to get in touch with the support and sent 5 mails already with not reply. Does anybody have an idea how to contact the support?

Hi guys, the support team replied after I sent another to or three mails they put the Bitcoin back to my balance. The reason and note from the support team was:

Quote

(...) from the bitcoin wallet I can see that we have submitted the transaction to the network, though it still shows 0 confirmations. This can happen occassionally and may take days to clear.
See this article for details:
https://bitcointalk.org/index.php?topic=232979.0

Having waited almost two weeks I assume it will never go into the blockchain, so I will credit you the amount into your account. you can then withdraw it again.

I think am going to trade or withdraw soon (I did not decide yet) and will let you know if that was working.
First of all I am happy that the support team answered and that my balance was corrected.

Let me try by daily mails