[...]Holyshit[...]
[...]
Close, change "shit" with "darkness", and things will probably be moving somewhere.
Jokes aside, I've got your UID and payment ID, I'll try to get things moving. I notice there is no ticket ID, do I assume correctly you haven't escalate it to any of their support channel? Have you try their discord?
And umm... the transaction is to MSR Tours and Travels? You're sure it's the intended screenshot?