Quote from: TIMOM on September 05, 2025, 02:57:34 PM

Hi, you state that KYC is not required, but it was immediately requested when I tried to withdraw. Also, my withdrawal since yesterday was canceled once and still hasn’t been confirmed, and I haven’t received any email from you.
https://ibb.co/XkLRqQgx

Sorry, but you have to take the L and just do KYC verification if you want that withdrawal to be processed. Most of the time, the “NO KYC” tagline is just a marketing gimmick but if you read the terms of service, they will ask for it an any time they want and there's nothing much you can do about it. I mean you agreed to the terms of service while signing up.

Quote from:

Customers may be required, at any time and in accordance with applicable laws and regulations, in particular those relating to the prevention of money laundering and the financing of terrorism, to provide additional documentation to verify their identity and to enable security checks to be carried out, such as a copy of a valid identity document issued by a competent authority, e.g. passport, national identity card, driving license, utility bill (e.g. for gas, electricity or a rental contract). After registration, customers may change their personal information at any time (apart from last name, first name, date of birth, country, username, and nickname). Every customer must update his personal data immediately if the information provided to Nitrowinner is no longer correct or incomplete. The collection of such information is necessary for us to provide our services to the customer. Verification of age and identity is necessary to comply with legal obligations.