New response from Roobet acknowledging the new evidence I provided but claiming that it’s not in their hands anymore and there’s nothing they can do. They didn’t even offer anything at all. I would stay far away from Roobet because if you win enough money they’ll revoke it, blame it on their provider and say even though you’re right we can’t do anything.

 
Hi,

I understand your frustration and that you’ve provided evidence from tournament organizers and players regarding the event time. I want to be clear: we are not ignoring what you’ve shared. The challenge is that all bet settlements are handled by the game provider, not by Roobet directly. Once the provider confirms the settlement and marks it final, we cannot override or resettle it—even if additional information is presented afterward.

This is not stealing. The bet was paid out and then adjusted in line with the provider’s official settlement process. While I hear and acknowledge that you believe the start time was different, the provider’s confirmation is the deciding factor, and their ruling is final.
I know this is not the resolution you were hoping for, but I do want to reassure you that nothing improper has taken place here. Your play and your concerns are valued, and while this decision will not change, we remain committed to ensuring fairness and transparency for all players.