Official reply from Sportbet.one

Hello everyone, we would like to clarify several important points regarding this case. 

Casino Guru’s decision not to handle the complaint is entirely independent of Sportbet.one. The player chose to open a case there, and Casino Guru alone decides which matters fall within their scope. 

Regarding the claim about promotional offers, our system shows no such emails were sent after this account was flagged. If the player believes otherwise, we kindly ask for verifiable evidence such as full email headers, not just screenshots. 

The account has not been closed because the violation relates specifically to bonus abuse through multi-accounting, not to sports betting or general casino play. If the player wishes to close the account, it can be done here: 
👉 https://sportbet.one/responsible-gambling 

As clear evidence that Sportbet.one pays out fairly: only a month ago we released a £102,400 within 24 hours for another player. This was publicly reviewed and confirmed by Casino Guru, showing that our platform honors legitimate winnings quickly and without delays.
This case is available here: 
👉 https://casinoguru-en.com/complaints/sportbet-one-casino-player-s-withdrawal-faces-technical 

We remain committed to fair play, timely payouts, and responsible gaming.