Quote from: SportBet.one on Today at 10:07:46 AM

Quote from: MarioGls link=topic=XXXXX.msgYYYYY#msgYYYYY date=August 27, 2025, 09:06:54 AM

you are a shameless fraudster...
It's clear how your fraudulent tactics work:
1) Deposit + bonus lost = everything is fine.
2) Deposit + bonus win = you remove the winnings and claim multi-accounts.

If you first send offers and encourage deposits, and then cancel winnings, who are you? The answer is simple: a scammer...

Official reply from Sportbet.one

Hello everyone, we would like to clarify several important points regarding this case.

Casino Guru’s decision not to handle the complaint is entirely independent of Sportbet.one. The player chose to open a case there, and Casino Guru alone decides which matters fall within their scope.

Regarding the claim about promotional offers, our system shows no such emails were sent after this account was flagged. If the player believes otherwise, we kindly ask for verifiable evidence such as full email headers, not just screenshots.

The account has not been closed because the violation relates specifically to bonus abuse through multi-accounting, not to sports betting or general casino play. If the player wishes to close the account, it can be done here:
👉 https://sportbet.one/responsible-gambling

As clear evidence that Sportbet.one pays out fairly: only a month ago we released a £102,400 within 24 hours for another player. This was publicly reviewed and confirmed by Casino Guru, showing that our platform honors legitimate winnings quickly and without delays.
This case is available here:
👉 https://casinoguru-en.com/complaints/sportbet-one-casino-player-s-withdrawal-faces-technical

We remain committed to fair play, timely payouts, and responsible gaming.

This complaint about 102 thousand pounds looks very suspicious, I don't know what to think about it, it was a large amount quickly resolved, it looks like the company wanted to advertise itself, but I have no evidence so I don't know.
What is interesting is the fact that I looked through your trustpilot and almost all the positive reviews are from one-star accounts, it's very strange
However, I wonder why you also confiscated the player's deposit. It seems that if the player abused the bonus, he should lose the bonus + winnings. Confiscating the deposit looks very bad, especially since from what I can read it appears that you yourself sent him a promotional offer, and then you confiscate everything, it looks very bad.