To those of you who think Razed is the "Best Crypto Casino," think again. Their "responsible gambling" protocols are a joke.
They claim to detect duplicate accounts, but they allowed me to create a brand-new,
fully KYC-verified account with the exact same name, documents, device, and personal information as my self-excluded account.
They failed twice. Not only did they ignore my direct request for self-exclusion, but they also ignored the fact that I was self-excluded with their regulator, Anjouan Gaming.
Gambling addiction is a disease. I request self-exclusion because I can't control myself sometimes. Razed's failure to enforce this safety measure is what caused my financial loss.
They are liable for my losses because they were fully aware of my condition and knowingly allowed me to gamble on a second account. If you care about your safety, be very careful with this casino.
tbh, both parties are to blame for this mess, and personally, i think they should refund his deposit and work on improving their self-exclusion system, because his account should have been instantly blocked as soon as his KYC info was checked, let alone let him depo and play. if razed did that, we would not be here. lol
Thats it.