but I don't think the casino will refuse to recover your funds if you request it in the correct way, although it could take a while to do so, so you would have to be very patient.
How the victim supposed to request in "correct way", I would like to know know, it will help other people too.
There is no way than to contact the casino customer care and be hoping to hear good news from them, but it might be a bad news. If they will not recover the coin for the person, they will not just do it. There is no way the person will be able to recover the coin. But another thing is that the person can post about it on social media
where the casino is present and active, that the casino want to scam him and
expalitwhatexplain what happened. Maybe the person may have luck with it.