I am having a little trouble understanding some of your words. Let me ask you, are you trying to recover your wallet using your email or phone number ? If so, then I am guessing you are referring to a centralized platform, not a decentralized one. So, what you need to do is contact customer service for the platform you are targeting. Make sure the site is trustworthy (not a scam), and they should try to help you recover your account on that centralized platform. If I am wrong, please correct me, but I am guessing you are referring to a centralized platform, right?