Quote from: Patikno on Today at 05:56:48 PM

I am having a little trouble understanding some of your words. Let me ask you, are you trying to recover your wallet using your email or phone number ? If so, then I am guessing you are referring to a centralized platform, not a decentralized one. So, what you need to do is contact customer service for the platform you are targeting. Make sure the site is trustworthy (not a scam), and they should try to help you recover your account on that centralized platform. If I am wrong, please correct me, but I am guessing you are referring to a centralized platform, right?

If he contact the customer care, they can not help him. The phone number and email belong to his ex and not him. If he contact the customer care, he has no prove that the account belongs to him.