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Quote from: alani123 on September 27, 2025, 12:41:30 PM

How could there be a system error on live games?

These are hosted by a third party provider with physical cards. The randomness is on the physical shuffle. There's no algorithm or bonus scheme that can go wrong because it's all physical in terms of the results.

So what Roobet is claiming is physically impossible and actually puts the integrity of the provider at stake too. I wonder if Evolution would have a comment on the situation based on the fact that they're the most mainstream provider of live games as a third party for most online casinos.

It's just not fair for Roobet to blame Evolution for a situation they create..they're partners after all. For such unprofessional handling of user funds if I was evolution I'd seriously consider investigating such partners.

Just to clarify, Evolution Craps is live dealer, while Evolution First Person Blackjack is a digital RNG game. If Blackjack had a technical malfunction, the round should have been voided with a refund at the time. Retroactive clawbacks on RNG games are uncommon unless there’s proven malfunction or fraud. Live games are far more prone to review errors. Since post-settlement RNG errors are rare, Roobet’s “system error” claim likely relates to Craps. Either way, they owe the player a clear explanation for why $2,260 was deducted.

Live game results on evolution gaming often don’t have error or else the specific round will be reviewed immediately to temporarily pause the game until the error was settled.

On this case, it’s clear that bet was continuous without any interruption which means there’s no error occurred on one of his game.

This is probably on Roobet records error. Their betting history doesn’t match to Evolution game history that’s why they deduct the deficit.

There was no error at all. Craps is a very simple game, especially if all you are doing is placing numbers and praying the SEVEN goes away for a while. I had the 4,5,6, 8, 9,10 placed So im just watching every roll (like any craps player) and when one of those numbers comes up, i get paid. Every time one of those numbers was rolled, my balance increased by PRECISELY the amount it was supposed to. The guy didnt roll a 7 for probably 10 or 15 mins so I won quite a few bets. Then finally he went out with a Seven and i intiiated the cashout shortly after that. There were no mistakes or improper credits.

@Holydarkness I respect the fact you cant get involved. Im not begging anyone to intervene on my behalf. From what I have been told, you are one of the main guys on here who advocate for gamblers who have been wronged so clearly you are a respected guy and also have a lot of experience with this type of thing. So I am just curious to know your opinion on the my situation. 8 days withdrawal frozen. The only information I got during that time was that it was all part of a "routine review process". That was the term they used every day. They told me nothing more. Finally after 8 days they deduct 10,500 from my account and credit my balance with about 8300 dollars. They gave me no details as to why they did that other than to say my account had been "improperly credited". I just dont understand why any book would think its okay to treat people like that. They gave me no apology. No sorry for the mixup. Just steal 2200 from me and chalk it up to "improper credits". How is that okay?

Looking at the Craps history, are these two bet payouts possible under normal craps odd?

$445 bet → $421.66. On a $445 bet, valid profits should be 518.83 (6/8 at 7:6), 623 (5/9 at 7:5), or 801 (4/10 at 9:5). A profit of 421.66 isn’t a valid outcome.

$400 bet → $580. Valid profits would be 466.67, 560, or 720. 580 doesn’t match any standard craps payout.