How could there be a system error on live games?

These are hosted by a third party provider with physical cards. The randomness is on the physical shuffle. There's no algorithm or bonus scheme that can go wrong because it's all physical in terms of the results.

So what Roobet is claiming is physically impossible and actually puts the integrity of the provider at stake too. I wonder if Evolution would have a comment on the situation based on the fact that they're the most mainstream provider of live games as a third party for most online casinos.

It's just not fair for Roobet to blame Evolution for a situation they create..they're partners after all. For such unprofessional handling of user funds if I was evolution I'd seriously consider investigating such partners.