Quote from: alani123 on Today at 12:14:23 AM

Quote from: Hhampuz on September 28, 2025, 05:09:20 PM

It happens all the time. Plus whenever something like this happens it would be evolution reaching out to the casino telling them "Something went wrong here, you need to adjust their balance" - never the other way around.

Fair enough.

I'd go on to say based on your experience that it's not unlikely then for Roobet to have been alerted by evolution for providing them with a wrong bet multiplier.
Why then did Roobet take so long to point the wrong payout(s) to OP?

OP supplied proof that an explanation wasn't immediately provided to him through communication with the casino.
This is what irks me the most. If the casino had the info on the wrong payout they should have provided all the clarity they could to OP.

If there's more to the story the casino are free to post here and clarify.
If OP is lying by omission it should be easy to prove from Roobet's side by providing some screenshots and an explanation.

Chain of custody is simple:

1. Player is playing, winning, attempts to withdraw.
2. Evolution notifies casino "Hey something is wrong here we need to investigate".
3. Investigation underway, support (especially live chat) do not and can not have all the info readily available, since the investigation is underway.
4. Investigation concludes and result is revealed, players balance is updated.
5. Investigation is condensed into bullet points which can be shared with player.

This is not something that takes 5minutes, it is multiple departments, back and forth communication between provider, their various teams, the casino and their various teams and it just is what it is.

I am yet to see a provider, especially one like Evolution, come out of something like this while being wrong.