Quote from: DaZuru on May 09, 2014, 05:16:18 PM

Quote from: GAW Miners_CEO on May 09, 2014, 04:36:39 PM

Quote from: jjj0923 on May 09, 2014, 04:24:57 PM

just an observation..

I ordered Gridseed blades with a delivery time of 5 days a few weeks ago knowing full well that at any day and at any time another system could be announced that would offer hash rates cheaper and when the gawminer and hashra units were announced I didn't go back to the company I ordered from an ask for a refund - sometimes you eat the bear and sometimes the bear eats you....at the point in time I ordered it was the best deal going and I accept that - risk, reward and return go hand in hand - you can't gamble without accepting risk.

that said - I will say that if a company sold me a system and that company had full knowledge that the system they were selling me would be 'kind of' obsoleted price wise by a system they were involved in developing and delivering within a few weeks of the date they sold me the prior system - I would indeed be upset.

jussayin...

As I have said many times. We have no control on how gridseed changes the price or any warning when they are about to.

Let me illustrate this:

Last week (before the price drop) they called us and said that there was a Chinese holiday at the end of the week. And if we did not order as much as possible, we would not get any of our gear shipped later in the week.

So we did, we ordered as much as possible.

Then they changed the prices. Literally, the NEXT business day, they changed he prices by 40%.

This week.

After many emails, threats, etc. They finally agreed to a compensation for customer that bought blades. But, it was far less then what was right.

So we were scheduled to meet again to review.

A few people in the company saw our thread on how they were handling things. They got pissed about our transparency about all this. They then reneged on the entire reimbursement for customer and went back on their word. They then demanded that I fly one of my executives to their office to apologize to the CEO. This has been done and I am not waiting to see if they "feel" like doing the reimbursements.

Thats what I am dealing with.

I appreciate you going to bat for us, but if I was you, I would have their CEO fly out and apologize for using the Chinese holiday as a cover to garnish last minute sales before the price went down. They should have said that the price was going down but you would have to wait a week due to the holiday and left the decision up to you. They are upset because if crap like this gets out, we will not buy their equipment. They need to choose whether they are going to try and cover this up, or admit poor judgement on their selling practices, and save face. This does not sit well with you because you understand the value of good customer service. When there is a perception that one side is winning over the other, bad things happen.

Keep up the good fight, don't let them change you.

100% right. I think if Gridseed will not reimburse the customers, they will lose more money from losing future customers (see how many new asic companies are coming up, Gridseed is not the only solution anymore) then from paying that money back. I hear a lot of talk about that Gridseed case now in the community and people dont like it. This is not 20 years ago, there is internet, companies can lose all their business in a heartbeat.

I think Gridseed need to do whats right or they will may lose a lot of business.
Gridseed need to see this as an opportunity to attract more customers by doing right with their excising one, its just logical business decision, its free press + doing what right.