Quote from: BitBits on May 14, 2014, 07:28:26 PM

Quote from: Gambiman on May 14, 2014, 06:32:31 PM

Quote from: Gambiman on May 02, 2014, 02:41:11 PM

I have sent e-mails to compliance and support but no answer yet... When I want to verify account I have an error message saying that documents are missing or in wrong format (ID, KYC form etc...) They are all in pdf or jpeg as stated at the end of the verification page.. How come this is happening?

Still nothing.. It's been quite a while now. Anyone from support?

Sounds like something on your side. Try clearing your web browser's cache and cookies (Google this), restart the browser and then try again. Do such cleaning often.

I cleared cache and cookies, but still have the same error on the verification page :
"Missing or invalid documents: kycform invalid, national_id invalid, proofaddress invalid, bankstatement invalid, ,"

I don't understand why, all documents are in pdf/jpg.
I sent an email to compliance as well with the documents, like a month ago, but no answer.