Quote from: yelloyello on May 15, 2014, 12:26:06 AM

- refunding KNC
A lawsuit about refunding shall not stand at this moment, because there was no commitment about the time between a refund request and the payment. According to EU rules, the Judge agreed with 30 days as reasonable. After this period you must send them a minimum of 3 letters in 21 days. After that, you have the right to start a lawsuit. There is a maximum of total 14% interest and costs, starting from the day that they are dilatory. Excluding the costs of your lawyer.

- delivering Neptune
Buyers agreed with the delivery of physical machine in the period of Q1/Q2 2014, so the first of July is a good time to send them a minimum of 3 request letters in 21 days. After that, you have the right to start a lawsuit. There is a maximum of total 14% interest and costs, starting from the day that they are dilatory. Excluding the costs of your lawyer. You have the full right to reject "Plan B" because you bought a machine. You cannot be forced to accept cloudhashing because in the moment you bought the machine, you have the intention to buy a real machine delivered in hand, based on the information showed on the website. You had the impression of a real machine, not a totally different product. No matter if the Terms and Conditions has small letters about this change. Suppliers are not allowed to misguide customers. You can reject "Plan B" and demand for a real machine. And when the supplier cannot deliver, you can immediate demand a refund based on dilatory.

- delivering Jupiter
According to the terms and conditions, buyers must do an RMA request. The supplier has the right to investigate the product for a reasonable period of 8 days. After this period, the supplier is supposed to fix the problem, or to refund (the part) of the product as soon as possible, because of the specific nature of the product. Jupiter buyers have 90 days to request. When buyers are not satisfied with the solution, they must notice the supplier with a well-documented letter. When the supplier reject this letter, than its time for a lawsuit. You can tell the Judge that you want a refund because you have no longer trust in the supplier or you can force the supplier with a period to fix the problems. There is a maximum of 14% interest and cost, starting from the day that they reject your last letter. Excluding the costs of your lawyer.
>> when you receive your RMA parts, save your UPS letter, because for the RMA parts, a new warranty period of 90 days is starting, no matter what their Terms and Conditions tells. Mark your RMA cards an take a picture with the UPS letter and keep it in a save place.
>> I think there are not much Jupiter buyers, count the usernames on this forum and on the KNC forum. Maybe 30-40.
>> When you wanted a full refund without a difficult lawsuit, you had to send back the delivered boxes as soon as you received and opened it.

- Terms and Conditions
Companies can change their conditions, but they must send these new Terms and conditions to the customers and they must agree with the new terms. When they (the customers) not agree, they have 30 days the right to break the (buying) contract. So when you have a copy of these Terms and conditions, datet on the moment of payment, keep it save. For the Jupiter clients: at the moment you agreed with the Jupiter, you also accepted the actual (new) Terms and Conditions.

So starting a lawsuit now is too early, but preparing, case building and collecting knowledge, facts and evidence is a very good start.

Did anyone get an email or letter that knc changed their T&C? I have a copy of their t&c that states there is a 12 month warranty on their products. If you look now they only state 3 month warranty. This should also be a red flag for ALL orders with them not just fail joops . Neppys, Titians etc etc.