Quote from: Edser on May 15, 2014, 01:10:02 AM

Jayen, in the same boat. awaiting the made up parts to show up at my door and put this beast together.

will update on resolution

You should be getting them tomorrow Edser. I got confirmation of everything being shipped out today (since I wasn't in the offices myself).

I hope you all saw my post on the main thread, but if not, here it is again:

Hey Everyone,

We truly enjoy doing business with you all and we have been working rigorously to bring you the utmost quality in service - whether through our delivery, hosting, customer service or our awesome, one-of-a-kind promotions!

We have been heavily staffing up in all our customer service based departments - from shipping to phone/email to tech support - to keep up with the growing demand and to be able to reach that level of service we've been striving for.

With that said, sometimes we make mistakes. We've been getting much better at what we're doing, but still not 100% and when we make a mistake, we let you down. Whether it's a delay in shipping or a delay in ticket response, we know it is our duty to make it right and if you give us the opportunity, we will!

I want you all to know this:

If you haven't gotten a response through our support center within 24 hours, you may directly private message me here or email me at:

rami@gawminers.com

I may not be able to directly help you with your issue, but I will make sure you are being taken care of immediately by the right person in the right department.

Regarding our post moderation: We don't like to delete posts, but if they are about an issue you are having and you don't provide a name, order # or ticket # - there is no way we can help you and it just creates clutter and conversations which sometimes get aggressive between users, and we definitely don't tolerate or want that in our community. (When you reach out to me, just throw any 1 of those 3 pieces of info in and I'll be able to find you - please don't post in the thread with that info either - at least not in the main thread.).

It makes me sad when I find out that we've let one of our customers down. Please give me the chance to help you if you feel like you've been wronged or mistreated. I've worked with many of you personally before (you know who you are Wink

) and I've always had a pleasant experience whether we spoke on the phone or through email.

Thank you all again for being a part of the GAW family.

Rami - CMO