Quote from: crackfoo on May 21, 2014, 01:52:53 PM

Quote from: tim14 on May 21, 2014, 12:03:40 PM

Quote from: amsat on May 20, 2014, 05:20:52 AM

Create a Support Ticket http://poloniex.freshdesk.com/ 14:00 back and the answer is still no
is this normal? where a support?

I would caution people against using poloniex. I recently had a locked out email account and went to several exchanges to update my new email address. Mintpal updated my account in less than 2 hours. So far with poloniex it has been 36 hours+ and the reply I got was to check my locked out email inbox for instructions. So let me get this right, >>I am supposed to access a locked out email account to update my email?<< The level of stupid @ poloni support is astonishing. Thanks Angela you are doing a great job over there!

I wouldn't update your email address either. Who's to say you are who you're saying you are? The problem is you and your locked email account, not the exchange.

This is why all exchanges have procedures to verify who is real and who is trying to scam the exchange or other customers. Mintpal was able to verify my credentials in less than two hours. poloniex in the same situation has done jack shit in 2 days. This is the whole point. It's about customer service. Some business owners understand that.