Quote from: antares on January 16, 2012, 01:17:06 AM

Quote from: Jered Kenna (TradeHill) on January 15, 2012, 01:36:53 AM

Quote from: duckfeet on January 14, 2012, 03:06:34 PM

Three days ago I tried to withdraw my funds--around $1100 US--to OKPAY. They have neither moved the funds, nor do they answer email. Tell me again why I'm not supposed to feel ripped here?

When our bank account was closed we were forced to wait for a check to arrive in the mail. We then need to deposit that check and when it clears send cash to OKpay. A significant portion has cleared and we'll begin sending the checks / okpay out soon. Paxum may take slightly longer due to it taking up to a week for them to credit our wire depending on the time it gets sent. The bottle neck in all of this is the traditional financial institutions. We're looking for alternatives around this.

Jered

First of all, I really dont want to be rude. But you guys have a blog, and you could have at least explained that issue.(Paxum & OKPay)
However you put up a blog post explaining your banking difficulties and empowering people to ask questions via email - yet you dont seem to answer them. Well, no wonder people feel ripped.

We should have gone in to detail about Paxum / OKpay. We didn't expect them to be a problem but the volume exceeded our expectations. In regards to answering emails we get to them as fast as possible but when there is a problem we receive hundreds or more daily. We're working through the backlog currently and will be caught up soon.

I'll make sure to post on the blog more frequently in the future and as quickly as possible when something comes up.

Jered