Quote from: GAW Miners on May 28, 2014, 12:18:36 AM

Hi Guys,

Just a few updates.

ZenMiner:
ZenMiner is currently only allowing users that already have their miners to log in. We have been sending ZM the order numbers for those units that arrived today. Since the majority of customers are not getting their miners until tomorrow, they have not activated anything so as to prevent support issues arising from those attempting to sync their controllers without the actual miner.

Shipping:
Getting you guys tracking numbers is taking longer then I hoped. We went ahead and started sending them out, whether they had updated or not, just so you guys had them. But as we predicted, some of them have not updated, so we know customers are now confused about the shipping situation. Later tonight you will see many of the labels will all of a sudden update with a ton of information. This is how DHL does things (we have shipped thousands of packages through them). But it does not effect the time frame. In fact, many were all shipped at the same time, and many miners are already at the final warehouse destination ready to be put on delivery trucks. Some of already been delivered.

We were also informed that a handful of Falcons were left behind, and do not make the delivery truck yesterday. While those orders were picked up today at Hong Kong (our last night), and were also expedited, we will still offer a mining credit equal to the current LTC rate to make up for the delay. We will contact you directly on those orders as it affected only a handful of customers.

If your tracking number has not updated, please wait until later tonight. If it still has not, please email us and not post it here.

Thanks for the updates. I am sure we are all looking forward to our new miners

Thanks for the updates. I think we are all looking forward to our mining equipment.

Software:
We have confirmed that none of the customers that have their units wish to download it. So like ZenMiner, we are holding off until later tonight.

Hosting:
We have seen a few posts that concern us. Before you make a post about "hosting issues" you may think others are experiencing, please take the time to read all the other relevant posts. The majority of customers are getting more then the advertised hash rate. There are still a handful of bugs we are working out and we respectfully ask you to be patient. We just hit 48 hours on a brand new hosted farm that we spun up in less then two weeks. I know we set the bar high, but there will be small bugs. We thank you for helping us discover them; there is just no way for us to really see the system under load until you start using it on hundreds of different pools.

The initial feedback is off the charts. But, if you are not happy with your hosted order, you can email us for a full refund.

Sorry for the lack of updates, but as previously mentioned, we are all on double time over. Between normal shipped orders, a new brand hosted farm, preparing orders for next week, etc. We ask for you patience. We are just as eager for you to get your miners as you are

Thanks for the update. I am sure everyone is looking forward to there new miners.