Yeah I have to agree putting peoples names in context as a pedophile is nasty shit.
I for one will tell you BFL took 13 + months to refund my 530 usd. They have not been a good company.
I will also say BFL is not the only shitty company.
Black Arrow has been pretty bad of late.
Hashfast never delivered .
Avalon and KNC pulled some nasty shit.
You forgot 1 or 2 others nasty messes - Bitmine.ch and their US affiliate AMT with their A1 chip debacle

Don't know if BM.ch has delivered anything but AMT sure has not aside from a few battered & DOA rigs and 2 'kits' that sorta worked for a while.
No refunds in sight or offered and lawsuits in progress. Sound familiar?
not to mention the bips hacked 1200 coins at 1000 usd each plus the trade fortress 4000 coin hack.
yeah it is is a very difficult place to do business. on the miner end or the trader end