Quote from: DeathAndTaxes on May 31, 2014, 01:44:33 AM

It is after 8PM Eastern so there is no active support at the current time, we don't have or promise 24/7 support. I will however have someone contact you by email to make arrangements. There was a delay which prevented the wire from going out the same day. To give us a larger window to avoid this in the future I have changed the cutoff time from 5PM Eastern to 4PM Eastern. If possible the wire will be cancelled and you can make an alternate withdraw request by PayPal.

Not a massive deal, you guys have always been great, and infinitely better than Coinbase. The panicky situation of not knowing and having struggles with support (again, just not *knowing* -- aka, what are the hours, that kind of thing) is my only beef here.

Changing it to say 4 PM EST is a perfect solution. (No one will ever complain if it magically goes through a little after the cutoff!) Thanks for the quick reply. How long will it take to roll back my account so that I can request the after-hours PayPal transaction?