I have to say that they had thousands of customers, and you were having issues from the beginning. You were offered a refund and didn't want it. You came angry, calling them scam because your package was 1 day late. I asked you politely to sit and wait for just 1 day, you agreed, but just couldn't leave it alone and came back few hours later repeating the same thing.
You said you were talked to Josh and reached an agreement, but it seems your agreements don't last longer than few hours.
To me it looks like you're enjoying this.