Quote from: opentoe on June 06, 2014, 12:27:48 PM

Quote from: gafter on June 06, 2014, 05:55:39 AM

On April 11 I cancelled our most recent order from kncminer. On April 24 I received a "refund" that is short of the correct amount by more than $6,000 USD. I've gone round and round with support staff about this, and the final word (from Sam) is that they have no intention of paying me one cent more.

Sorry to pile on to this, but I thought it best to let you all know.

Serious? How can there be such mathematical error and they don't see it? This is hard to understand.

The error is the guy is claiming the 'favorable' side of the exchange rate on both ends of his transaction. KnC pays/receives in $ at all times. It is easy to 'imagine' they owe you the more favorable denomination. KnC should quit selling to idiots to avoid these kinds of problems.