Hello!

Quote from: gemmacoin on June 10, 2014, 08:00:54 AM

About fees:

From e-mail:
Your rig XXXX has been rented for 12 hours!
0.00645 BTC has been paid for the job, and will be transfered (minus the 2.5/1/0% fee -- see FAQ) to your BTC address maximum 24 hours after the rental has finished.

From FAQ:
The fee is at 2%, deducted from the rig price. The fee will be reduced to 1% if the rig is in the top 30 best rated rigs of the month at the moment of payment. The fee will again be reduced to 0% of the rig is in the top 10 best rated rigs.

Please, wich one is the correct one, 2.5% as per e-mail or 2% as per FAQ?

Sorry for the confusion.
The fees are, and will now stay at, 2% for the rig owners. We experimented at 2.5%, while dropping it to 1% for the top 30 best rated rigs, and 0% for the top 10 best rated rigs, in order to encourage the rigs providing the best support (and some really are quite impressive!) -- but we decided to go back to 2%, while keeping the 1%/0% switch for the best rated rigs.

Quote from: toxic0n on June 10, 2014, 01:38:01 AM

So how much is the commission fee? Got an email that said its 2/1/0% and to see the FAQ. The FAQ says 3%?

This fee is the fee paid by renters for using the service.

Quote from: bruiser on June 07, 2014, 04:07:01 PM

So.. still waiting on the refund that you guys said I was due from 2 days ago. No response still.

Yes sorry about this one. We are processing 50-100 tickets every day, being of rig offline refunds, over/under-payments refunds, suggestions, feedbacks and various items; and we have 4 people working on the tickets. On this one, it was my personal mistake to have misread the message from the other support staff, that made this 2 day delay for you refund.