Don't get me wrong, they (GAW) do have the best customer service in any ASIC company currenlty. But there are just too much of things going wrong. and to get things right you have to get Josh the CEO or their people involved. I don't want to constantly keep monitoring the UI. I just want it to work.
To be fair any week 3 issues - tracking/hosting/etc - aren't really issues until tomorrow, i.e. when it's really overdue.
I'm still puzzled why they can't have automated monitoring for hosted hardware. I had cobbled together some scripts for my own hardware soon after I got more than a handful rigs, you'd think a hosting service should have that from day one.