Quote from: LoupGaroux on February 02, 2012, 04:00:46 AM

Quote from: cuz0882 on February 01, 2012, 10:58:39 AM

Quote from: bitflower on February 01, 2012, 08:44:34 AM

Quote from: cuz0882 on February 01, 2012, 08:20:10 AM

Quote from: Littleshop on January 31, 2012, 03:39:00 AM

You can apparently order a new one sent to your address without sending the old one back for far less money. Do that instead.

They don't do that anymore either. According to them without mailing it back your pretty much screwed now. Definitely do not want to lose your yubikey or your in big troubles.

Hello,

You may still order a new Yubikey from https://yubikey.mtgox.com/ which will replace the old Yubikey linked to your account.

Not according to tech support. They say a lot of things but don't do anything...Originally they asked me to provide account history to prove it was my account so they could unlink it. After doing that they decided that I had to mail it in. This after they already assured me if my yubikey was lost it was not a problem. If they don't like you though they will just close your ticket, lock out your account and keep your money. Last thing they told me was to find and mail in my yubikey or they won't help me.. Even if I had a yubikey I would not mail it to these guys. They would probably just pretend it never got there, or my luck it would get lost in the mail. They said that if someone lost there yubikey, they will unlink it from the account, but if your yubikey breaks they won't unlink it from your account until you pay to mail it. Cross your fingers that it does not get lost. What kind of nonsense is that..So they said point blank if you break your yubikey and then lose it your never getting access to your account...What a clown outfit, they would use any excuse to lock people from their accounts.

It IS support that is responding to you. Getting hysterical about imagined dire scenarios is just silly. Insure the hell out of it, send it International Priority, which will cost you about $30 US, and get your new key that they have graciously offered to send at no cost. Why would they throw away their entire reputation to steal a few thousand dollars from you? They make that much in fees in a couple of hours, they don't need to kill that golden goose.

And really, stop the FUD. It is over the top, doesn't make your point any better to have multiple threads about it, and just paints you in a poor light when you are clearly being offered pretty damn good customer service right here in the open. Unless you have a reason that might make them right in this, do what they are suggested and send them the key back.

According to what they where telling me, I would never get into my account unless they actually had my yubikey period. I knew that was not true because they had already told me so prior. Yubikey would not be very useful if losing locked you out of your accounts. Now they have agreed to unlock my account without mailing in my yubikey. Image that... I opened another thread because this was the wrong place to put it, and they had yet give me a proper answer. The link above is for people who can log into their accounts. Which does me no good. They could have resolved this issue long ago by providing a option besides mailing it back as requested. Every time I requested a alternate method this was there response. It's all from the same ticket as well.

"Sure, we can request our management group to unlink your broken Yubikey from your account in the meantime. We will let you know as soon as he processes this request. We apologize for any inconvenience caused."

Later I received this...
"Unfortunately, this only applies for Yubikeys that are lost. If you have a broken yubikey, we require it to be mailed back due to our policy"

Later...
"Thank you for providing the balances. We will request our management group to unlink your Yubikey from your account. We will notify you as soon as this is processed. We appreciate your patience through this matter."

Again..
"Our apologies for misunderstanding the issue. You only need to mail the physical Yubikey back if you would like a free replacement. If you just want it unlinked from your account, we can proceed to do so. Please confirm the ownership by providing the last 3 transactions of your account."

Obviously they didn't follow through with that statement.
"Thank you for providing the balances. We will request our management group to unlink your Yubikey from your account. We will notify you as soon as this is processed. We appreciate your patience through this matter."

Again..
"For lost Yubikeys, we will be able to unlink the Yubikey after confirming ownership. For broken Yubikeys, we will need the physical Yubikey returned."
"All other users have mailed back broken Yubikeys to us and in order to be fair, we must request the same from you."
What is this the fair police?