We have been trying to contact you at the original ticket, giving you the same options. We have been waiting for your response since we can not do anything until you confirm that it is okay to have limited access to your account. Please be aware that you have sent in over 30 tickets which left us with no choice but t close and merge them to the original ticket. We have replied to you there, so please proceed to the original ticket and let us know what you would like to do we can assist you. We appreciate your cooperation.