I went there yesterday and which added more fuel to the fire when I found it was offline and still had no contact from them. In any case I'm going to step back and hope things workout. The one chat that I had last week went so well and then nothing. If I don't hear anything today I'll just cancel the order and hope it all works out the way it should.
I've heard some positive comments about Gawminers.com and maybe my situation is an exception. I hope it is.