Quote from: aasl on June 23, 2014, 03:30:00 PM

Quote from: BitchImightbe on June 23, 2014, 03:13:16 PM

Quote from: aasl on June 23, 2014, 03:06:35 PM

Quote from: elasticband on June 23, 2014, 02:46:26 PM

Quote from: aasl on June 23, 2014, 02:36:09 PM

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

Ouch. call them.

call them, and for what?

Just say "European consumer law" and they will shit their pants.

according to http://europa.eu/rapid/press-release_MEMO-11-675_en.htm

4) 14 Days to change your mind on a purchase
The period under which consumers can withdraw from a sales contract is extended to 14 calendar days (compared to seven days legally prescribed by EU law today). This means that consumers can return the goods for whatever reason if they change their minds.

Extra protection for lack of information: When a seller hasnt clearly informed the customer about the withdrawal right, the return period will be extended to a year.

it seems that everyone now has a one-year return period? but how to claim it?

But we are not B2C, according to KnC it's B2B.
And there are other laws i think