Quote from: BringTheRain on June 25, 2014, 02:04:15 PM

In the interest of transparency, I'm posting my experience with HASHRA, here's a log of the transaction:

JUNE 12th: Bought a LUNAR LANDER WARP 1, 26+Mh/s, noted the 3-7 day bank hold which was fine. Interestingly, the initial status for the order was Awaiting Fulfillment.

JUNE 17th: I log into my account on HASHRA.com, to find that the order status had been changed to Pending. Also, I noted HASHRA stopped selling the LUNAR LANDER and is now only selling multiples of the LUNAR LAUNCHER, of which their LUNAR LAUNCHER WARP 2, 28+Mh/s package was selling for the same price as the LUNAR LANDER WARP 1. I contacted HASHRA via their order messaging system to see if we could come to an agreement on making up the difference between the 2 products since the differential between my order and the change in their product line-up was only a few days. Here's the exchange:

Code:

BTR: What is the status of my order, seeing that you no longer sell Lunar Landers? Are you going to ship me a Lunar Launcher Warp 2, with an additional Raspberry Pi, or refund my money?

Code:

Simon: We do still have some in stock for now, just going forward we cannot produce anymore till we get the new component form the supplier.
As soon as we get the all clear from our card processor we will ship out. Should be in the next day or two.
If you have any questions then please do get in touch.

Kind Regards
Simon

JUNE 23rd: I start posting questions on the HASHRA for sale thread asking if anyone else is having issues getting product shipped: http://bitcointalk.org/index.php?topic=601217.msg7469106#msg7469106

I also reach out to Simon again via their messaging system on HASHRA.com:

Code:

Simon,
Since my order is still in Pending status, and has not been fulfilled under your own 3-7 day bank hold nor your "next day or two", please cancel my order and issue a refund.
-BTR

I get no response to this message.

JUNE 24th: I message Simon again, with the following message:

Code:

Simon,
If I don't hear from you in the next 24 hours, I'm starting an investigation with my credit card company and posting on every forum I can find that you're defrauding the community.
-BTR

Again, no response to this message on their system.

JUNE 25th: I get (2) PMs here on the forum from Simon, stating that he's been having "horrible shipping delays" and that he wants to look into my order personally.

Then, as if by magic, I get a email notification that my order has shipped via SF-Express, tracking #902051820331

We'll see if the order shows up, and what hardware will actually be in the box.

JUNE 25th UPDATE: Simon has responded to my message via the HASHRA ordering system and is working the issue.

JUNE 26th: Simon and I have agreed to terms on how to close the issue and complete the transaction.

JUNE 27th: Simon states that he'll have things settled per our agreement within 24 hours.

JUNE 30th: No update from Simon since June 27th, asked for an update today.

JULY 1st: Contacted by Simon, terms of of settlement have been executed. Will update when things have been confirmed.

JULY 2nd: Shipment has arrived, but is NOT a Lunar Lander Warp 1, I've been shipped a Lunar Lander Warp 2. This contradicts what Simon told me earlier (having Lander units on hand to fill orders, but experiencing shipping delays) but I won't complain too much b/c I effectively got the current price for 28Mh/s, albeit 2 weeks late.

JULY 2nd: UPDATE Confirmed that the other terms of our agreement have been executed.

JULY 4th - After-Action Report: If I had to do it all over again, I'd buy from state-side company like ZigHash or GAWMiners. They seem to be geared up for the business of servicing the miner community. I feel like Simon is doing this part-time, and that he'd rather be selling volume to authorized distributors, and I can't blame him for that.

Latest update from BringTheRain. Looking forward to the miners.