Ninjastic
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Board Mining (Altcoins)
Re: Beware of buying from HASHRA (not shipping, pricing practices, communication)
by
DazedAndCoinfuzed
on 27/06/2014, 21:31:08 UTC
Quote from: BringTheRain on June 27, 2014, 12:29:41 PM
Quote from: DazedAndCoinfuzed on June 27, 2014, 05:46:01 AM
Quote from: davecoin on June 25, 2014, 04:03:04 PM
I'm in the exact same situation as you.  I ordered on the 14th and after requesting a refund my order is magically shipped 24 hours later.  Tracking info shows that it is in Shenzhen today.  Simon didn't mention anything to me about shipping delays. Angry
 
I am having a hard time understanding why it is that HASHRA / Simon would state that there is a 3-7 day verification period for Credit Card Payments, when the credit card processor is saying that my Credit Card Payment was verified (or, "Fraud Checked") the same day (June 17th) that I made payment using my Credit Card.  

From what I have gathered, there is no reason why HASHRA/Simon should be waiting 3-7 days, much less 10 days for Credit Card payment verification, when the CC processor themselves are telling me that the payment was verified the same day it was made.     THIS ALL SOUNDS FISHY TO ME.

Today I have sent HASHRA/Simon another e-mail advising them that I have checked with the CC processor and that the CC processor is saying the payment has been verified since the first day that my payment was made.        This is simply inexcusable.        If I do not received satisfactory resolution to this issue within the next 1-2 business days, I will be demanding a refund for my payment and I will be taking my business elsewhere.    

BUYER BEWARE!

Thanks for posting your transaction info.  To me, this is exactly why forums exist.

I have not heard from Simon since our last exchange on the June 26, and I'm even more skeptical of the agreement we reached based on your situation.

Well, I finally did receive a response from Simon concerning the issues that I was having.     He stated that my device has shipped immediately and my order now reflects "shipped" status in the HASHRA website ordering screen.     I have been provided a tracking number by HASHRA for the shipment, however, the tracking number hasn't yet updated within the shipping providers tracking system.    I know from previous experience that it can sometime take a day or two to see movement on a tracking number, so, I will give it a few days to see that the shipment is actually moving and on it's way to me.      

Concerning your issue of not receiving and further response or communication from Simon concerning the agreement he has made with you...  I would hit him via e-mail (info@hashra.com) and on the HASHRA.com messaging system daily until you have satisfactory resolution.      

The ASIC'S business it cut-throat, and I hope that Simon can truly see that customer service / customer satisfaction will either make or break a company in the ASIC's (or any) market.     They will not be successful unless they stay on top of their customer support / issue resolution.