Quote from: ChuckBuck on July 08, 2014, 05:36:13 PM

Quote from: Dallas5 on July 08, 2014, 05:23:49 PM

Quote from: Dallas5 on July 07, 2014, 06:36:48 PM

Bobsag I got an email my refund was delayed for the 2nd time, it should have been send today, how long before your company starts sending out refunds again?

Did everyone else got their refund except me? I've been waiting for two months now. Minersource promised twice to refund me and both times the refund never came. Undecided

I seem to be ignored for some reason, guess customers aren't that important. I've waited patiently on the machines and after that on the refund but this is just a nightmare.

Minersource have a ton of people in their refund queue, so if you're still waiting 2 months now, I'd advise you to go for store credit instead.

This way you can get miners that you can actually use, or if you choose, sell them on eBay for fiat or this forum for BTC.

The first time, in May, I went for a wire transfer refund since that's the way I paid. The 2nd time 1.5 week ago I opted for BTC.
After a week I got this email:

Quote

I apologize we did not get to your refund before Black Arrow began shipments. Now that black arrow has commenced shipping and our first bulk shipment is on its way, we will not be offering any more refunds or store credit until shipment of all outstanding orders is completed, if there is any continuation in delays or defects with the products we will continue doing refunds in the order requested.

So it seems I have to wait again for an infinite time, this just sucks especially because they promised me twice to refund and I was happy with the thought finally getting my $ back. I can't do anything more except wait and maybe sharing my experience here helps people.

Don't pre-order kids Tongue