I had to file a compliant with 2 checkout to get a response from Simon. I emailed several times about cancelling the order since over two weeks had passed from the time I had expected shipment. I also opened a Paypal claim (probably not an option for everyone).

After opening the claim with 2checkout I got a canned response from Simon apologizing for the delay and that my miner had a tracking number soon. I responded for him to cancel the order, or make some concession for the lost mining time and price change, but have not got a response. I am going to try to get my money back from Paypal and see how things are going.

I understand customer service is hard for a small business but you have to respond to your customers, not only when a third party forces you to.

Hi Derek

I am very sorry for the very late response from our end.

I will spare you with the details but we have been extremely short staffed.

I have been assured that you will get the tracking number for your delivery tomorrow around noon our time here in Hong Kong.

I am very sorry for the lateness in all of this and the very late response from our end also in communicating with you.

Kind Regards

Simon