Quote from: Scrappy Do on July 11, 2014, 04:21:32 PM

Quote from: Pentax on July 11, 2014, 02:18:23 PM

Quote from: Pentax on July 11, 2014, 11:51:52 AM

Quote from: y_boonstra on July 11, 2014, 11:36:10 AM

Quote from: zurg on July 11, 2014, 11:05:13 AM

Quote from: HardwareReviewer on July 11, 2014, 08:38:21 AM

Quote from: Scrappy Do on July 11, 2014, 03:39:22 AM

Quote from: HardwareReviewer on July 10, 2014, 10:32:42 PM

Quote from: Scrappy Do on July 10, 2014, 10:24:14 PM

Quote from: Badonkadonk on July 10, 2014, 11:06:06 AM

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4. To cover time used to refund this order, for each transfer needed to be made, we will charge 50 USD and all 3rd party fees. In some cases, we might also need to charge a further 30 USD handling fee for each incorrect or incomplete transfer information provided by the customer.

taking 80 bucks to cancel an order? they cant be serious lol

Seriously, don't complain, I just lost 50% on an Alpha Technoligies request, (over $3k USD) ifffff I even ever see it. Sad

What do you mean? What happened?

Check my previous posts... Alpha is fucking people left and right.

I hit my lick in DOGE in DEC. I hit 88 million in the first 16 hours of coin being up. I gave away over 3 million in irc channel to friends as I looked at it as a joke as many. I sold all at 238, and reinvested in companys like BA, LTCGear, and Alpha tech. LTCGear is the only one to not deliver but actually pay weekly of the 3 I invested in.

I have numerous threads of Alpha Tech and the way they fuck customers, and their commitments. They claimed worlds first asic scrypt. Wow they lost that hard core. Gridseed fucked them up. And yet they aren't the ones that buried them. I have lodged complaints in the UK and they were on deaf ears... "Cross Border"

I asked for a full refund, was banned from their forums for doing so, and now pray that after they changed the TOA I get half... My down payment or deposit was $6500.00 USD. They say I could issue a refund now at 50% of initial deposit, (which was initially 100%) yet I sent an email over 65 days ago requesting a refund. Guess what... no response...

Sorry to hear that. I have an order there too. So I guess the 15-31 July shipment date is another joke?

Same here, but I haven't sent them the rest of the $ since they cant get their CC system up. Worst case my CC will give me back what I paid them a 100%.
Quit making me worried any more then I have already over my X3s. lol

Guys they are EU based.. their ToS aint vallid if they broken their promisses!
They also stated that would only give 1 year warrenty, also this is not valid. EU regulations obligates companys to provide at least 2 years of warrenty !

He's right.

Although there are some differences in UK law they cannot do that. And as we've said a zillion times here anything that conflicts with existing law in anyone's contract is void.

anyhow: http://sogahub.tradingstandards.gov.uk/Explained

I also see a lot of people saying pre-orders must die, pre-orders must die!

and they should. for that to happen the simplest methodology is to make these people adhere to the law. File compaints. File lawsuits singly or as groups. These companies are breaking the law left and right and people let them get away with it. As long as that continues, pre-orders will continue as they are, these companies will continue to fail to meet their promises and people will continue getting screwed by these people that are by all evidence operating outside the law.

Know your rights and make them uphold them. It's a 30 second google search for shit's sake.

In the UK, which is relevant for Alpha customers and may be relevant to BA if the attorneys determine that the UK is proper venue, which is being investigated now.

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

Your right to cancel Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs form when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of the you handling the goods more than was necessary.
The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

Wow guys I never anticipated this much support over my little rant. Please read here and you will see what all I have tried.

https://bitcointalk.org/index.php?topic=651566.0
and
https://bitcointalk.org/index.php?topic=637202.0
and
https://litecointalk.org/index.php?topic=20441.0

I know it's a lot, but I am at a dead end. I did file a complaint and here was their last response:

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Dear Mr XXXXX,
Thank you for your response to Citizens Advice consumer service dated 24th June and the further information you provided.
I can confirm that this information will be forwarded to the appropriate Trading Standards Authority for information/intelligence purposes.
Unfortunately as already outlined in our previous response, it is not their role to take action on behalf of individual consumers, whether they are based in the UK or overseas. We as an organisation we would be unable to advise as to what your next step would be as this is a cross border dispute.
I can only advise that you contact the US Better Business Bureau to see if they can offer any advice in this matter. I attach a link to their website below:
http://www.bbb.org/
If you require any further advice, please do not hesitate to contact the Citizens Advice consumer helpline on 03454 04 05 06 quoting the case reference number.
Thank you for your enquiry.
Sarah White
Citizens Advice consumer service
Tel: 03454 04 05 06
Web: www.citizensadvice.org.uk

That was in response to this:

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Thank you so much for the reply. I grant you permission to do whatever you can to help me get a refund from this company.

I originally was required to put a 30% deposit down on 2 25mh/s scrypt miners. They are special computers designed with one intention, and 1 intention only. To mine Scrypt based cryptocurrencies. They had promised to be the world's first when they released it and in fact there are over 12 companies and more coming that were released before them. They also offered a 100% refund but I see they have since changed their agreement so I have no idea how that will affect me. Also, as I stated, you cannot even speak to anyone with their company. They will not answer the phone as they say it is broke (has been for months), and have yet to reply to any emails I have sent. They also banned me from their forums for simply asking what if I requested a refund. On top of banning me, they deleted every post I made. A lot of people are having problems and I would like to wash my hands with the company completely. There are a few people who just got refunds that were requested way back in January. Essentially, failure to deliver as promised, failure to communicate, and their lack of response to any viable question has lead me to requesting a refund. If you need more information, please do not hesitate to let me know. I can point you to other forums with 100's of posts having the same issues. I am simply seeking to get my deposit back based on the above mentioned information.

Is there anyone who can or will take action on them? I was reffered here by another consumer in a forum with complaints about them. Would you like to see those links?

Thank you so much for your time and help as I am starting to feel like this company scammed me and I have no where else to turn.

Sincerely,
xxxxxxx
--------- Original Message ---------
Subject: Citizens Advice consumer service case reference AK 12133369
From: "CitA - Consumer GAK" <ConsumerGAK@citizensadvice.org.uk>
Date: 6/24/14 6:06 am
To: xxxxxxxx
Dear Mr xxxxxx
Thank you for your email to Citizens Advice consumer service dated 22nd June. Your reference number for this case is AK 12133369 and should be quoted in all further correspondence regarding this case.
If I may firstly clarify the role of Citizens Advice consumer service, we are responsible for providing consumers in the UK with a telephone and online service offering impartial information and advice on consumer issues. We work in partnership with Local Authority Trading Standards Services. As an advice service only, it is not within our remit to act on a consumers behalf and we have no enforcement powers.
I can pass details of your complaint about this trader to the appropriate UK Trading Standards Authority, but to enable me to do so me to do so, I would need you to summarise what you have purchased from this company and what has led you to seek a refund, as this information is not contained in your original email.
I also need to advise you that whilst Trading Standards will monitor a trader's overall business practice and their officers can take enforcement action, it is not their role to take action on behalf of individual consumers, whether they are based in the UK or overseas. They would not, therefore, take action on your behalf to obtain a refund in this case.
Thank you for your enquiry.
Chris Simmonds
Citizens Advice consumer service
Tel: 03454 04 05 06
Web: www.citizensadvice.org.uk

So with that said, are you all telling me there is another agency I can file a complaint with? If so, who? You are telling me I actually have rights even though I am in the US?

Thanks so much in advance!

Scrap

I would respond to them that this not a single consumer issue, but an instance of a single company instituting a policy that is apparently unlawful, impacting numerous customers, that there are other claimants at this point and you would like to know the basis upon which they will take some action, offering to follow up with other customers to meet their standard, if they will provide a minimum benchmark upon which to take action.

the worst they can say is nothing or give you some BS response.

in the meantime, I'll dig around.

I'm tired of these pre-order ponzi schemes. this merry go round has to stop.