Quote from: Michael_S on March 07, 2012, 03:46:10 PM

Complaint also from my side:

I still have funds (EURs and USDs) at TradeHill (fortunately I could withdraw the BTCs before the website shut down). I sent an email to Tradehill on 16 Feb 2012 asking when and how the funds will be returned to me. No reply by today (7 Mar 2012), just an automated email reply.

In the blog they just wrote:

Effective immediately TradeHill will be shutting down trading / deposits and returning all client funds.

This is quite general, no detailed information. Their policy in this respect is not transparent at all, they leave their clients in the dark. I do not consider this a reputable behavior. Either they are fraudulent, or they are quite incompetent. I hope for the latter.

From a reputable company I would expect transparent information to the customer on page one about how this will be treated and what the customer can expect, without the need for the customer to search through various forums and blogs all over the internet.

I fear that my EUR and USD funds at Tradehill are gone forever, and I hope that I will be proven wrong.

Another reason why I think TradeHill is incompetent (which is still better than fraudulent) is a yet unknown Tradehill data leakage that occurred back in August 2011:
In August 2011, when TradeHilll had SEPA EUR transfer problems with one of their partner banks, there was another strange incident. They asked me to transfer money to them while they were actually owing me money. After some emails the situation was sorted out to my satisfaction, but in the course of these email exchanges there was one email that I received from Tradehill that carried 12 clients' email addresses on Cc: (one of which was my address). This email included fragments of email excanges from various different clients (like myself) from different countries, partly even bank account data and full living and work addresses of some clients!!
At that time I did not want to make this public because I was hoping that TradeHill would improve and learn from this incident (I explained them what I thought about that and how important it is to protect personal data). But now I think they have not learned anything and so I am making this public now to warn everybody to get involved again with Tradehill (or bitcoin.com or some related organization led by the same people) in the future, I think the community has a right to know about this.

Here is the email that I (and 11 other tradehill clients) received from TradeHill on 14 Aug 2011 (modified to not show any personal data) [note that I am not "Mr Fleischmann", but I am one of the other people mentioned in that email]

Code:

__________________________________
Please type your reply at the top of the email...
TradeHill
AUG 14, 2011 | 06:01PM ADT
Hi Mr. Fleischmann,

Here is the solution for your returned SEPA deposit.

First, thanks again for your patience, your business, and your interest. Fortunately, we spoke with many banks in Europe and have found 2 banks that are fine with our Bitcoin business. See more info here in our blog post: http://tradehillblog.com/

Therefore, please send the 30 Euros that were returned to you by Banco Sabadell to our new SEPA bank account. Once we receive this amount then we can reactivate your account and you can continue trading.

Here are the full bank details:

Account holder: Bitcoin Services
IBAN: DE78250400xxxxxxxxxxxx
BIC (SWIFT): COBAxxxxxxx
KTO ("Kontonummer" - within Germany account no): 306xxxxxx
BLZ ("Bankleitzahl" - within Germany bank no): 250xxxxx
Bank name: Commerzbank Hannover

Bank's postal address
Commerzbank AG
Street: Txxxxxxstrasse 11
ZIP and City: 3xxxx Hxxxxxxx
Thanks again good sir!

Regards,
Adam Tradehill
Xxxxxxxxx
AUG 11, 2011 | 07:10PM ADT
I can confirm the return of the funds to my bank account (30).

Regards,
Mr. Fleischmann
xxxxxx
AUG 09, 2011 | 08:06PM ADT
Hello,
yes I received back the 300 EUR yesterday. I hope we can resolve this
somehow, as I already did a few trades on your site with it.
Michael
AUG 09, 2011 | 05:06PM ADT
Hello,

Please, when will my account be re-activeted?
I have transferred BTCs to my TradeHill account.
If the account gets disabled and my BTCs get lost, this would be illegal!
I have not done anything wrong!

Thanks for reactivating my account with correct balance, hopefully soon.

Regards,
Michael

Michael schrieb am 08.08.2011 22:26:
> Hello,
>
> I can confirm that the money has arrived back on my account on 5
> August 2011.
>
> BR,
> Michael
>
>
> TradeHill Info schrieb am 08.08.2011 02:12:
>>
>> Dear Customer,
>>
>> As you know, we encountered issues with Banco Sabadell. As part of
>> the resolution, some of the wires were sent back. Can you please
>> confirm return of the funds? Once you confirm the receipt of the
>> funds and the amount, then we can reactivate the account.
>>
>> We have 3 separate new accounts at 3 separate banks that will be
>> ready soon. Each of these banks knows our business, purpose, and has
>> complete information about our operations.
>>
>> Thanks again we appreciate your patience.
>>
>> Regards,
>>
>> TradeHill
>>
>>
>>
Bxxx
AUG 09, 2011 | 06:11AM ADT
Hi,

apparently I was mistaken when I wrote that the funds were credited to my
tradehill account. Instead, they were returned to my bank account.

However, I was very surprised to find my tradehill account disabled. Why was
this done and why was I not notified about this? What happened to the
bitcoins I purchased?

As I have said before, I am really disappointed by your lack of information
and communication and will take my business elsewhere...

Bxxx

2011/8/8 TradeHill Info

> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the
> resolution, some of the wires were sent back. Can you please confirm return
> of the funds? Once you confirm the receipt of the funds and
> the amount, then we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready
> soon. Each of these banks knows our business, purpose, and has complete
> information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>
>
Michael
AUG 08, 2011 | 05:28PM ADT
Hello,

I can confirm that the money has arrived back on my account on 5 August
2011.

BR,
Michael

TradeHill Info schrieb am 08.08.2011 02:12:
>
> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the
> resolution, some of the wires were sent back. Can you please confirm
> return of the funds? Once you confirm the receipt of the funds and
> the amount, then we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready
> soon. Each of these banks knows our business, purpose, and has
> complete information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>
>
pascal
AUG 08, 2011 | 03:31PM ADT
Hello,

I have received the 200E.

Regards

On dim., 2011-08-07 at 20:12 -0400, TradeHill Info wrote:
> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the
> resolution, some of the wires were sent back. Can you please confirm
> return of the funds? Once you confirm the receipt of the funds and
> the amount, then we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready
> soon. Each of these banks knows our business, purpose, and has
> complete information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>
>
>
Dxxxxx
AUG 08, 2011 | 02:04PM ADT
Hello TradeHill,

I have not heard about your issues with Sabadell.

I can confirm that my deposit was returned and I got charged 65 SEK for
the transfer.

I will await further instructions from you.

Dxxxxx
Dxxxxx
AUG 08, 2011 | 08:23AM ADT
I'm not 100% sure what you want me to do, but yes, I want my funds back. The amount on my account was around 2 euros.
Pxxxxx
AUG 08, 2011 | 05:34AM ADT
Hello,

This morning I was not able to login. I just checked my bank account
and confirm the return of the 50 Euro to my bank account.
I hope things will sort out.

Pxxxxx Sxxxxxx

2011/8/8 TradeHill Info :
> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the
> resolution, some of the wires were sent back. Can you please confirm return
> of the funds? Once you confirm the receipt of the funds and the amount, then
> we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready soon.
> Each of these banks knows our business, purpose, and has complete
> information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>

--
Pxxxxx Sxxxxxx,

http://xxxx-web-address-of-Pxxxxx-Sxxxxxx.XYZ

...-.-
Bxxx
AUG 08, 2011 | 04:20AM ADT
Hi,

After the funds were held up for a week or so they were credited to my
account.

Good luck with the banks

Bxxx

Am Montag, 8. August 2011 schrieb TradeHill Info :
> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the
resolution, some of the wires were sent back. Can you please confirm return
of the funds? Once you confirm the receipt of the funds and the amount, then
we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready
soon. Each of these banks knows our business, purpose, and has complete
information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>
Bxxxxxxx
AUG 08, 2011 | 04:05AM ADT
Hi

25 are back on my bank account.
Please reactive my tradehill account.

Bxxxxxxx CXXXX

________________________________
De : TradeHill Info
À : TradeHill Info
Envoyé le : Lun 8 août 2011, 2h 12min 34s
Objet : Banco Sabadell Wire Transfer

Dear Customer,
As you know, we encountered issues with Banco Sabadell. As part of the
resolution, some of the wires were sent back. Can you please confirm return of
the funds? Once you confirm the receipt of the funds and the amount, then we can
reactivate the account.
We have 3 separate new accounts at 3 separate banks that will be ready soon.
Each of these banks knows our business, purpose, and has complete information
about our operations.

Thanks again we appreciate your patience.
Regards,
TradeHill
Fxxx
AUG 08, 2011 | 03:20AM ADT
Yes, the Deposit has been returned to my account.

Best regards
Fxxx Sxxxxxxxxx

Viele Grüße
Fxxx

Am 08.08.2011 um 02:12 schrieb TradeHill Info :

> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the resolution, some of the wires were sent back. Can you please confirm return of the funds? Once you confirm the receipt of the funds and the amount, then we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready soon. Each of these banks knows our business, purpose, and has complete information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>
>
pxxxx
AUG 08, 2011 | 02:33AM ADT
Hello Tradehill,

I got back .... 50 EURO

Onuitvoerbare Europese overschrijvingExxx xxxx xxxx xxxx xxxx xxxx
BSAxxxxx
Bedrag50,00 EUR
NaamXxxxxx Pxxxx
StraatXXX XXXXXXXXXX X XXXXXXXX MXXXXXXX
WxxxxxxxxxBE
Xxxxxxxxxx XXX a/c xxxxxxxxxxx.xxxxxxxxxxx gmail.com

All the best,

Pxxxx

2011/8/8 TradeHill Info

> Dear Customer,
>
> As you know, we encountered issues with Banco Sabadell. As part of the
> resolution, some of the wires were sent back. Can you please confirm return
> of the funds? Once you confirm the receipt of the funds and
> the amount, then we can reactivate the account.
>
> We have 3 separate new accounts at 3 separate banks that will be ready
> soon. Each of these banks knows our business, purpose, and has complete
> information about our operations.
>
> Thanks again we appreciate your patience.
>
> Regards,
>
> TradeHill
>
>
>

--
WORK
MXXXXX XX
Mxxxxxxxxxxxxxxxx YY
3xxx LXXXXX
BELGIUM

HOME
Pxxxx Xxxxxx
Xxx Xxxxxxxxxx X /XXX
2XXX MXXXXX
BELGIUM

PHONE: +XX XXX XX XX XX
Axxxx
AUG 08, 2011 | 01:09AM ADT
I do see the return of 150 EUR from "S. Mxxxxxx" on August 5th.

Regards,

Axxxx Kxxxxxx

--
Lxxxxxxxx Axxxxxx-xxxxxxxxxxxxx K-9 Mail:lla.

TradeHill Info kirjoitti:

Dear Customer,

As you know, we encountered issues with Banco Sabadell. As part of the resolution, some of the wires were sent back. Can you please confirm return of the funds? Once you confirm the receipt of the funds and the amount, then we can reactivate the account.

We have 3 separate new accounts at 3 separate banks that will be ready soon. Each of these banks knows our business, purpose, and has complete information about our operations.

Thanks again we appreciate your patience.

Regards,

TradeHill
TradeHill
AUG 08, 2011 | 09:12PM ADT
Original message
Dear Customer,

As you know, we encountered issues with Banco Sabadell. As part of the
resolution, some of the wires were sent back. Can you please confirm return
of the funds? Once you confirm the receipt of the funds and the amount, then
we can reactivate the account.

We have 3 separate new accounts at 3 separate banks that will be ready soon.
Each of these banks knows our business, purpose, and has complete
information about our operations.

Thanks again we appreciate your patience.

Regards,

TradeHill

For your reference this is Case #: 1xxx
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Regarding the withdrawals the site will be back up very soon and either have an interface or provide withdrawals via email.
Send an email to info@tradehill.com now if you like and I'll process it as soon as we finish recovering from the Linode hack.

About the email with the information CC'd. We take privacy very seriously. This was an isolated incident where one employee made a mistake and sent out an email to several customers using CC instead of BCC. It's not excusable and the employee has been reprimanded. Despite this only happening once with over 100,000 emails sent I want to make it very clear that it was not our policy and I will take responsibility for this. It was not our intention and I would like to seriously apologize to the people effected.

Regards,
Jered