I'm sorry but you did not make it clear at launch that anyone buying into the presale will have no real advantage over anyone buying later. If anything buying into it in the presale means that you take on the risk of failure with insufficient payoff to compensate for that. I will see if Moolah have better customer service. Had you made this clear at the start of the presale I wouldn't have bought in. Also deleting my messages and your defensive response is pretty much making it clear that this is not a coin to invest in.
how is it not a advantage, features have not yet been released. what do you think will happen when they are. its not a whitepaper its actual working features. there are many type of investors some take risk some wait for the real stuff to come out, they are whales, whales will eat this up once coins are out. look at drk, xc. even though it rose from 1700 to 100k, you saw the size of buys there right, why because it had the features working. this will be similar situation here. i would recommend for dev to release features once ipo is closed, also how is it risk, if dev does not deliver we get coins back. btc is by moolah not dev
Actually I've just spoken to Moolah. They say it is completely out of their control and Syscoin have control of all the wallets etc - so only they can issue refunds. It just gets WORSE.
The refund policy is pretty clearly stated in the OP:
[...]
PLEASE READ: Presale purchases are final. There will be no individual refunds unless the Syscoin Team does not deliver. Delivery is defined as: Syscoin as a universally merge-mineable coin with the 4 features outlined in preann (marketplace, certificates, name aliases, and data aliases). Double check your numbers before sending BTC! In the event the Syscoin Team does not deliver Syscoin, all presale purchases will be refunded. In that event Moolah will reach out to investors to verify the refund-address before issuing the refund.
[...]
Complete with bold, underlines and italics.
You (and everybody else) gets a refund if they don't deliver.