Quote from: Spondoolies-Tech on July 23, 2014, 05:13:27 PM

Dear Customers,

As you know, Spondoolies-Tech is committed to delivering superior products and the highest levels of customer service and support. Thats why I wanted to communicate with you as early as possible about a concern we've identified with our new ASIC and mining rigs.

The situation is this: After receiving the first batch of RockerBox ASICs, our initial results show a lower hash rate than expected.
Our highest concern is to ensure the best possible experience for our customers. Therefore until we can evaluate the significance of this development, we are temporarily suspending sales of the SP 30 mining rigs.

At this time, our Engineering Team is conducting thorough analysis and testing in order to figure out the precise technical details. We will release the results of our analysis, along with updated product specs, in a couple of days, once well have hard data to share with you.
We believe we understand the reason for the lower hash-rate, but we want to make sure before we release the information.

Spondoolies-Tech stands behind its commitment to our customers. Therefore in the coming weeks we expect to adjust prices accordingly, and announce a compensation plan for those who have already placed orders.

We want to stress that delivery date will not be affected by this issue.

We apologize in advance for any inconvenience this may cause our customers. At the same time, we want to reassure you that all products that we ship will continue to meet the very high standards our customers have come to expect.

Thank you for your patience as we gather further information and formulate a plan of action.

We look forward to continuing and strengthening the relationship we have with our customers. If there is anything else that we can do to minimize your inconvenience in regard to this matter, please do not hesitate to contact us. Please note that in response to this development we are expanding our customer service department and we apologize in advance for any delays in responding to your queries.

Again, we regret any inconvenience caused as a result, and we thank you for your continued loyalty.

Sincerely,

Guy Corem
CEO
Spondoolies-Tech Ltd.

Hmm about that refund jk , I paid for a phantom 6TH miner i guess I bet we will be lucky if they hash at 3-4 TH at this point. Suspending sales is a pretty big step which could mean the hash rates are SIGNIFICANTLY lower than expectations.

I believe in Spondoolies and I want them to succeed so I am not worried they will do right by their customers.

Thanks for the early update Corem.