Quote from: tempestb on July 23, 2014, 08:01:27 PM

Lessons learned from Black Arrow...

1. Do not promise anyone compensation specifics because whatever you offer now won't be good enough a week later. Wait until you're shipping to announce compensation specifics.

2. Expect refund requests, a lot of them. Especially if you're late.

3. Expect a lot of trolling.

and lastly...

4. Continue to communicate with your customers. This is most important. What you promised them was a failure. So now you need to shore up their confidence that you will do right by them.

Presentation over, there are snacks and coffee in the lobby. Thanks for coming.

no way will they refund all imho....1) they probably don't have the $$$ 2) at the price of btc vs the mining of say less then 6th at 2600 watts ie say it is 5th at 2600 watts now...well
that would make little sense if you could get a refund and just buy more BTC at the 620 price say

this probably has already been discarded..but if it is heat/chips less then expected..you ship 2 boxes ie using the larger more space more fans sp30 current box.....1 main board 1 power supply each box more room bigger fans..etc...heat problem lessened..and get as close to 6TH as you can pull out of this mess at what 1300 watts a box or so...

give folks a choice of keep 1 box or get 2 boxes or use the 2nd box for something further down the line from spondoolies in the future or compensate that last box with $$$

ideally full refund to all that ask...but again that is not gonna happen

but poor performance chips (say only this 1st batch..hopefully) I'd just dump them in 2 boxes instead of 1 and out the door..maybe some 10% off future orders tossed in
anyway my expections are this last option if they plan to get the beasts out in their time line ...

of course this may have already been brought up and disregarded ie i missed the post...but seems to me a possible obvious fix if not ideal

Searing

Quote from: Marvell1 on July 23, 2014, 10:22:44 PM

Quote from: RoadStress on July 23, 2014, 10:05:35 PM

Quote from: Powell on July 23, 2014, 09:41:36 PM

Couple days (From YOUR quote) is not within 2 weeks... Think before you speak please... I don't doubt they will be here before the 9th, but AFTER the news today you made that post. Bitcoinarama says what?

No need to quote my full post.

Ok a maximum of 2 weeks seems reasonable considering the latest news and it's still on time for their August batch so I'm happy!

Just saying i expect delivery as well but I will say this if SP fails preorders will be officially dead i.e it will be darn near impossible to get pre-orders out of
this community every again or at least in the near term 2-3 years imo. Which I supposed could be a good thing for our sanity long term.

Newbies will pre-order...but I agree...there will be less folks to do so in the future who have already mine'd ..this.. ..may make a difference not sure on this process

Searing