Hi,
We just experienced a system error that caused a few bad ticks. Everything is back to normal.
We are deciding on the compensations for affected customers. Compensation will be in the form of cash credits. So feel free to re-establish your positions if you're affected.
We apologize for the error and we will get back to you shortly. Thanks for understanding!
Could we have an exact eta on this.
+1
"cash credits" means what exactly? $ or BTC or both, my BTC were false force liquidated & I expect them back in BTC, you then put me in to a 250 BTC short position due to this mistake, more losses - all of which I expect to be made good to me including the profit my position would have earned if this error had not happened
good to see you posting again - kindly confirm, thanks