Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.
We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.
well except for my account balance atm, you credited me with $600 & I don't want $ - I want my BTC back & there's way more that needs adjusting to get this so I'm not being ripped off, will add figures latter
edit: well thanks for the $600 at least, I just need to take a break now from all this crazyness - I will look at it again after a night sleeping on it, I don't think that it's back to fair yet but am too tired & confused by it all to unravel it atm, anyway thanks for moving toward getting this fairly solved for all you clients hopefully