Wait they counted your bet as a loss? It should definitely be a refund...
Also they totally messed up by counting it as a win and then canceling the win. Books should not so that under any circumstances. It creates a chain of events where then all your bets today get messed up.
The other slip was for the full game.
If that were to happen, I'm sure they would have canceled all other bets posted after unless he had enough BTC in his account to cover them.