Quote from: ducmami on July 29, 2014, 06:56:57 PM

Quote from: blackarrow on July 29, 2014, 06:36:06 PM

Dear Customers,

We apologize for the lack of updates during the last few weeks; We have been very busy working with the factories to get your long awaited miner.

As you well know we have been shipping X1s for almost a month. In the last few days we began shipping X3s alongside X1s. We still have days until we finish all the queue.

During the last week we have fixed few issues with our products:
1. We found that Onsemi has given us wrong information regarding a controller; They have told us that NCP5392P is exactly the same as NCP5392E with only one pin difference (that we were not using). As they were in shortage of NCP5392P they sold us NCP5392E. However, after assembly we have found out that this controller fed wrong PWM to the mosfets shutting down the low side mosfet when it shouldn't. This resulted 5% of the mosfets burned and all miners were using 20-30% more power.
We are currently looking into how to correct the PWM of NCP5392E and will contact customers who have received boards with this controller in order to provide them with a fix. We have begun to rework thousands of boards in order to replace NCP5392E with NCP5392P.
2. During transportation hashboards were able to exit their slot therefore we needed to find a solution to fix this.

For these reasons we were unable to enter mass production for X3 last week.

We are happy to report that we have overcome all obstacles and we are now shipping X3s as well.

Regarding this thread, we always welcome constructive feedback. However, as we finally went full throttle into shipping at least one competitor is trying to keep away customers from us: Individuals on this forum which are not even our customers (Eg. Pentax, DebitMe, and few others) are probably being paid to spend their full time here to flood this thread with misleading information. For this reason we have decided to delete such posts.

We will post pictures in few minutes.

do you have any plan for X2?

"at least one competitor is trying to keep away customers from us: Individuals on this forum which are not even our customers (Eg. Pentax, DebitMe, and few others) are probably being paid to spend their full time here to flood this thread with misleading information."

Bull-oney.

I would suggest that you might be "projecting" BlackArrow. In case you are unfamiliar with this concept here is a definition for you.

http://en.wikipedia.org/wiki/Psychological_projection

"Psychological projection is a theory in psychology in which humans defend themselves against unpleasant impulses by denying their existence in themselves, while attributing them to others.[1] For example, a person who is rude may constantly accuse other people of being rude......"

Replace the word 'rude' in the paragraph above with "misleading" and you might get a better picture of what I'm saying could be the case here.

I am, unfortunately, a customer of Black Arrow. BA is making similar statements on their forum whereby anyone that makes a post that may not be all that flattering is apparently a paid shill. They ask for order numbers and when they don't get them that is apparently their basis for assuming that person is not a customer. More like those people are not foolish enough to open themselves to potential punitive actions, as others have pointed out already.

I wish it were not the case that I was a customer also, trust me on that, BlackArrow. And I am being paid by no-one, which I have already stated to you in a PM when you made this same ridiculous accusation. I also clearly stated via PM that all I wanted was a refund, as promised some time ago at this point. There is no other motivation whatsoever.

Let's revisit some of your statements to see who may be misleading customers, as you are apparently accusing me of this. These are your statements, let's remember, which I have attempted to post as accurately as I can by just pasting them in, so you do not accuse me of "flood(ing) this thread with misleading information". If there is an error, feel free to correct me, as I'm sure you will.

Anyhow, let's move on with citing some of your posts. I'm not going to comment on them, as I don't want to be accused of "flood(ing) this thread with misleading information". These are your words, not mine.

The BlackArrow account on this forum, which I assume is one person and associated with Black Arrow Limited, although I'm obviously not certain about that, (from here on I will assume it is one person, although I guess it may be multiple users), posted statements pertaining to a price promise multiple times, and assured people that the February delivery date was conservative, also multiple times.

Here are some of those on price:
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Re: Black Arrow announces the launch of a new Bitcoin ASIC
September 21, 2013, 01:24:45 PM
Reply with quote #49
Quote from: Puppet on September 21, 2013, 01:16:53 PM

I guess the obvious next question is, what happens when the price on X1 drops by 30%, and I ordered just one?

You'll get 2 pcs. In general we'll round up in customer's favor.

Quote
ITs not a matter of budget, but profitability. But like I said, thats not specific to your company, but to the market at large.

We are making the most efficient ASIC possible and there's nowhere to go to from 28nm until 2015. We're offering all preorders a better deal that we'll have when we'll deliver the ASICs and we're guaranteeing that we'll offer the best price on the market.

If our ASIC will not be profitable, no ASIC will be and bitcoin mining will stop.
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Re: Black Arrow announces 28nm 64Ghash Bitcoin ASIC @ $1.99/Ghash
September 23, 2013, 06:26:26 PM
Reply with quote #96
Quote from: User705 on September 23, 2013, 06:19:34 PM
I'd like to make sure I understand what you are guaranteeing. You are saying that if I preorder now I am guaranteed a price 25% below market price. How will market price be defined?

Yes, you are guaranteed to get a price 25% below the market price ($/ghash) at the time of shipment.
And yes, we will keep our prices below every other company.

Bottom line is, whoever trusts us now, we promise that will help them to mine profitably after February as well. If you keep supporting other companies who have ripped you off until now, you'll barely get your ROI back.
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and then you reiterated this again many months later:
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Re: Black Arrow 28nm 100Ghash Bitcoin ASIC from $1.99/GH/s, miners from $2.97/GH/s
April 11, 2014, 01:39:25 AM
Reply with quote #3351
Dear Customers,

We just want to let you know that we have not forgotten our promise and we will match in Ghash any competitor at the time of shipping. There is no point in discussing yet what extra hashing power you will receive as we have not started shipping yet.

ASIC price match announced in this thread is part of our promise.

Regards!
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As then, on July 6 via the update:

http://www.blackarrowsoftware.com/store/bitcoin-miners-progress-update-06-july-2014.html

"Our current design will not be able to directly compete on price with competitors design......"

OK, let's see some statements made about shipping on time:
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Re: Black Arrow announces 28nm 64Ghash Bitcoin ASIC @ $1.99/Ghash
September 23, 2013, 02:31:17 PM
Reply with quote #83
Quote from: topminingcontracts on September 23, 2013, 02:18:47 PM
I insist with my question

"I am interested,

Any guarantee to be delivered during Feb-14?

TMC"

We are the only company from this forum (as far as I know) that has delivered the products on time. If we said that we'll deliver then, we will. What other kind of guarantees can be offered?

We could have "forced the truth" and say that we'll deliver in Oct-Nov, but we prefer to sell less and keep our reputation unharmed.
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Re: Black Arrow announces 28nm 64Ghash Bitcoin ASIC @ $1.99/Ghash
September 22, 2013, 07:26:45 AM
Reply with quote #60
Quote from: Simon Barber on September 22, 2013, 06:34:05 AM
Chips and systems out at end of Feb 2014 - that means tape out sometime in December 2013, which means you've only just, or have not yet started physical design. Without being well into the physical design stage how do you know what your power or performance numbers are going to be with any confidence?

We've started the design in June. The only difference between us and our competitors is that we do not give unrealistic time frames which we know we cannot meet.

We are confident that we will deliver sooner but we do not make promises that we might not be able to fulfill.
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Then there are the multiple ship dates. From what I remember the various shipping dates put out by Black Arrow, (not necessarily the BlackArrow account on this forum), looked like this:

End of February.

Then it was May 1.

Then it was Minions on May X, shipping will commence the next day. Remember that one? That was my personal favorite.

Now the most current goal seemed to be everything out the door by end of July. That's not looking very likely either.

and you are accusing me of misleading customers, while BA seemingly claims that it has not. I'll let people decide for themselves if that is an accurate assessment of what has happened here.