Why would a competitor need to try and keep customers away from you? You are doing a DAMN GOOD job of that yourself.
We are very sorry about all these unforseen problems. Our customers are not the only ones suffering; We have been affected the most as we put everything we had into this ASIC. We have never started this ASIC in order to get rich but to be a better BTC ASIC manufacturer and provide high quality products. We have reached our targets so far but indeed failed to deliver on estimated time. We are doing our outmost to catch up and make up for the lost time.
Even though we spent on this ASIC more than the total amount that our customers we have spent, we still shipped everything we manufactured to our customers first. We have never mined with our chips with the exception of testing. However, the total amount earnt by us during testing customers's miners does not reach 1 BTC.
The reason why we've tested on live pool is that cgminer --benchmark is buggy: reports the speed wrong (1.4Thash on X3) and does not turn on the SPI leds to confirm that the miner is working properly.
We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.
We are currently improving in every way and will be trying to make up towards our customers during the following months.
Most of our customers are entitled to be upset for this delay but we think the garbage going on in this thread is unacceptable and must be pruned. There are about 5 people flooding this that consider themselves to represent all our customers. We have contacted them in private messages to check what is the status of their order and they have indeed been unable to provide us with a valid order number which led ourselves to believe that at least one must be funded by one of our competitor.
Regards!