Quote from: beardman on March 21, 2012, 12:28:03 AM

Quote from: zhoutong on March 20, 2012, 10:45:47 PM

Quote from: Otoh on March 20, 2012, 10:10:36 PM

Quote from: zhoutong on March 20, 2012, 08:55:05 PM

Quote from: Otoh on March 20, 2012, 08:04:40 PM

well it's been over 8 hours now & I haven't heard anything, not that I was expecting to of course & I'm still unable to withdraw my slowly dwindling Net Value balance now at $350.99 or liquidate or do anything at all on my Bitcoinica account & yes a base price of $4,389,544,719,889,099,776 hmmm - a little steep maybe Undecided

Try this:

Buy 0.03 ฿, and the liquidate again.

Try this:

just restore my $351.70 Net Value so that I can withdraw it & please to remove your crazy false Active Positions on my account, plus fix your coding so that it actually does maths instead of "Active Positions ~ Amount = 9.99200722162641e-16" just what is that FFS! when I have a zero position!

is all the back end coded like this?

over 10 hours now...

& no satisfaction Angry

I have already cleared up the position and all the funds in your account are available for withdrawal.

Thank you for your patience!

Did I somehow do you wrong and end up on your ignore list? I've tried to be courteous, but I've been waiting almost a week for anything from Bitcoinica support, I posted in the Zero-Spread thread (even defending you against someone who said you were trying to rip us off) probably close to a week ago as well and you never responded, I posted on this thread three days ago, I PMed you with a link to my post describing what happened and inquiring whether my position could be restored (150BTC short, base was around 4.845) with my account name (matharis), and despite answering multiple other people's questions in the meantime, here I sit with my questions unanswered. I would have previously recommended Bitcoinica for people who wanted to trade bitcoins, but now all I can think about is the deplorable customer service that I have yet to even receive. This is beyond ridiculous, you respond to the crazy guy who is trying to sue you, but you won't even give me the time of day?

Edited to change steal to rip off and to include what my position was.

Hi,

I'm really sorry about this. I thought I had compensated everyone affected. In your case, you should be liquidated at $5.4+ because the market price actually went there.

If you have any stop orders which were executed at high prices, you can receive $0.13 per BTC for them. Otherwise, there's nothing wrong with our ask ticks.