Quote from: Precog on August 01, 2014, 02:06:11 PM

Need to give you my latest update.

I paid them on July 14th, and on July 28th I requested a full deposit refund as is outlined in their terms. I also opened a dispute with them with BitPay. I have emailed them every 24 hours without any response, and I have been in communication with BitPay every 24 hours. They have not responded to BitPays requests at all.

I finally received an email today from Alpha that said

"Hello there,

We are very sorry but as per our cancellation policy it has been longer than 5 months since you placed your order therefore you are no longer eligible for a refund. Our terms specifically mention end of Q3 as the latest we can ship, if we announce we will try to ship sooner it is done purely in goodwill and not something we are contractually obliged to do."

And I told them

"
Hello. I am not cancelling my order and it has been less than 20 days
since I made my payment. As per the terms I agreed to when making my
payment it states "Within 0-1 month after receipt of payment: Full
deposit will be refunded." It has been less than 1 month and and I am
requesting a refund of that deposit that I just sent less than 20 days
ago. In an earlier email I communicated to you that I private messaged
Fiaz Malik and he stated that if I were to send the payments email a
request for my refund that it would be processed. The response you
gave to me in email to that request said that we want you to read a
forum post before you finalize your BitPay payment refund request. And
every 24 hours since that email I have reinstated that you need to
refund my BitPay payment immediately without further delay.

I'm not sure if you are thick headed or what but you need to refund my
payment as per the terms I agreed to."

I also wrote a full length complaint via BitPay as well detailing every single deceitful criminal act and behavior that this company has committed in the last month.

I'm pretty sure we are past the point of good grace with this company. They are going to go bankrupt, and take everyones money with them, and then we will have to deal with the legal crap for the next year.

This has been the largest waste of money and time that I've dealt with in a decade. This shit is disgusting.

Good news is that my initial payment has been reversed by my CC company, a dispute opened, and a complaint against them for criminal conduct and fraudulent activity.

I will provide further updates on how BitPay chooses to respond and act in dealing with Alpha Tech as a merchant, and the protection and rights of the consumers that use BitPay's service as a method of payment.