Quote from: zhoutong on March 29, 2012, 07:11:41 AM

Quote from: beardman on March 28, 2012, 10:09:21 PM

Quote from: beardman on March 21, 2012, 06:54:47 AM

Quote from: zhoutong on March 21, 2012, 04:48:12 AM

Quote from: beardman on March 21, 2012, 12:28:03 AM

Did I somehow do you wrong and end up on your ignore list? I've tried to be courteous, but I've been waiting almost a week for anything from Bitcoinica support, I posted in the Zero-Spread thread (even defending you against someone who said you were trying to rip us off) probably close to a week ago as well and you never responded, I posted on this thread three days ago, I PMed you with a link to my post describing what happened and inquiring whether my position could be restored (150BTC short, base was around 4.845) with my account name (matharis), and despite answering multiple other people's questions in the meantime, here I sit with my questions unanswered. I would have previously recommended Bitcoinica for people who wanted to trade bitcoins, but now all I can think about is the deplorable customer service that I have yet to even receive. This is beyond ridiculous, you respond to the crazy guy who is trying to sue you, but you won't even give me the time of day?

Edited to change steal to rip off and to include what my position was.

Hi,

I'm really sorry about this. I thought I had compensated everyone affected. In your case, you should be liquidated at $5.4+ because the market price actually went there.

If you have any stop orders which were executed at high prices, you can receive $0.13 per BTC for them. Otherwise, there's nothing wrong with our ask ticks.

Thank you for responding, I understand now what exactly you meant with the short liquidation ticker problems, it wasn't as clear in the speculation thread. 99% of my frustration was the lack of response to my questions. I had 200 btc executed ~$0.40cents above my stops (range from $0.39-0.41 or so I think) between my 150btc short cover and then the buy order that was bought and almost immediately liquidated. I also understand not reinstating my position, but I figured I would at least try, I would appreciate the $0.13 compensation though.

Also, do you happen to be planning on implementing stop limits at any time?

I was just wondering when you might get around to that compensation? Don't know if you're busy or something, haven't been very active lately, on this thread at least.

Sorry. I'll process it for you within 24 hours.

I have credited you $25, should be more than enough to cover your losses. Again, we apologize for the problems.