Quote from: bernard75 on August 10, 2014, 09:29:34 AM

I dont really care about the fees, but i do about FEE.
WTF is this BS?!? Are you trying to make people dependent?

I agree with this... personally, I found the email I received to be dripping with insincere comments about being a 'valued customer', and marketing speak that always rings alarm bells for me (makes me think 'ok, where am I being screwed here?'), and then of course when you look into it, my fees are being more than doubled, and there is some obscure unnecessary FEE complications that don't seem to have been thought through yet...

It doesn't help to be told by Kraken, by way of an explanation for these changes, that 'we aren't interested in the small guys' - that's just short term thinking that will lose business over time. Kraken will become dependent on a small number of big accounts, that can easily switch to a competitor who offers a better deal, rather than having built a broad base of loyal customers with no reason to go elsewhere.

Bad move by Kraken, and coincidentally, the next day I received an email from another Euro Bitcoin exchange that I use asking me 'how are things going..? Can you suggest how we can do better.. ?' - compare and contrast the difference in approach.

I sense a lot of lost customers for Kraken in the next few weeks.