Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC, XDG
create a support ticket and tell the number to Dargo here
i don't see why i need to do that. It is enough intimidation already to get harassed for a selfie and to be asked to connect my btctalk-account to my real identity via this also nothing you should ask me for. I want my support-ticket handled without having to submit supportticket-numbers via btctalk. I hope you get that. So i'll be out here in the open and asking questions until my ticket gets resolved. Thank you.
Submitting a ticket-number via btctalk effectively is tying my btctalk-posts to my home-adress, right. And then a selfie on top of that? No, thank you. I just want my money back. I will not be back.
total breach of privacy. Just send me my money back ASAP and don't fuck around.
Hi V500 - I completely agree with you. It's entirely optional for clients to give their ticket number to me (or Yunus) here. We only ask for ticket numbers in an effort to help process your request more quickly. We only use this information to locate your ticket and we of course don't in any way "tie" your personal information in your Kraken account to your bitcointalk account. But if you don't trust that it's entirely understandable. We're working to make support even more responsive than it already is, which should eliminate much of the need to post about tickets here. Even so, though, it would be good for clients to have a way to "escalate" their tickets in a better and more anonymous fashion. Posting here about a ticket is essentially a way to escalate it, and it's not very well suited to this purpose. So it's something we'd like to move away from.