Quote from: marcuslong on August 16, 2014, 12:19:30 PM

Has anyone had any experience with gawminer? Would you recommend them? Or does anyone have a asic vender they have dealt with and would recommend?

I use Gaw Miners... While my post count here is low, I have a feeling User: DNotes on here can vouch for me in regards to me only speaking the truth in regards to my experiences... Not that they know what I've gone through with them, but we've had business dealings in the past, and they've come to know to expect that from me. At least I hope that's what they've come to expect from me...

Anyway.. (Skip to the bottom for the TLDR version... I tend to ramble, hence why I have a low post count)

My initial dealings with GAW was great.. It was right when the Gridseeds 5 chips came out and they were a vendor on Amazon. I purchased a few and had no problems whatsoever. Easy ordering, fast shipping, and all was well with the world.

Then I bought a Week 4 pre-order War Machine... That's when things went downhill. Initially their payment processing system wouldn't recognize my address or bank or something for the last bits of my payment... So while I had already paid 94% of the total cost of the device, the last 6% I opted to put on a credit card which "Wouldn't be a problem" per their support staff... nothing could be further from the truth on that end...

Long story short on that matter (too late)

Finally a money wire was sent that took 4 days to show up in their account... Not really their fault on that end, but it did in turn delay shipping by a week... Meanwhile the price of the unit I purchased dropped during that weeks time.

Fast forward about a month later, Gaw stepped up and reimbursed me for lost mining time. (Delay in shipping etc) Perfect... I'm happy again... I've got my rig... I'm hashing away.

Then I watch the price drop like a brick on the unit I purchased.... As of the time of this writing, it is 20% of the total I paid for it... I'm still paying it off.... In fact I could buy 3 of them at current price, for what I still owe on my one.

But that's not the worst part... They opt to change their website.. They do the unveiling, and ta-dah... New look, back end, all is well.. Except my War Machine.. Wiring for one of the power connector inside the unit shorted and burnt, causing the front fans to not work, and I'm getting nothing but hardware errors. Not good.

Go to process RMA.. RMA system is not live yet on the new website. Should be up in 48 hours per support.
Wait a day or two. Still nothing..
Reach out to support again. "It's going up later today."
It doesn't.
Call support following day. Get their best support agent.. (Amanda)
She gets me an RMA number and prepaid shipping label in 15 minutes, by avoiding the RMA section of the site and actually talking to the RMA folks.

RMA approved.. Still waiting on return of equipment... Results of this remain to be seen. I'll wait until Monday or Tuesday to contact support again to find out whats going on. (They've only had it in hand 3 days at this point.. so it's not like they are taking an inappropriate amount of time for turn around)

So now were at the:
TLDR version

Gaw Miners is a company that grew up fast. Really fast. As such, they are experiencing growing pains faster than they were able to react to them. Honestly I don't think Josh (The CEO) had realized how fast things were going to take off. C'mon $10 million in sales within the first 30 days of business... That's one for the record books.

While the company itself is not 100% to blame for the rapidly dropping price in hardware, some delays in shipping, and such, they do their best to make things right for the customers.. That is the true strength of the company. They have some innovations, especially with today's launch of "Project Prime", but where GAW Miners shines is not with the hardware they bring to the table, or competitive pricing, it's the willingness, and dedication to a positive customer experience that makes GAW miners stand out.

I will continue to do business with GAW in the future.. I just need to pay off my current rig before I add anything more to the mix.

So if you are planning on making a purchase over there... Here's a link (Full disclosure) I get referral perks if you click through and order here...
http://gawminers.go2cloud.org/SH3a

And here are all the current active coupon codes for GawMiners.com

WELCOMETOGAW - $10 off orders over $150

GAW25 - $25 off orders over $200

GAW3FOR3000 - 3% off orders over $3000

GAW4FOR4000 - 4% off orders over $4000

GAW5FOR5000 - 5% off orders over $5000